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Standards for reference services in health sciences libraries: the reference product.

D Z Judkins, N S Hewison, S E MacWilliams

    Medical Reference Services Quarterly
    |March 6, 1987
    PubMed
    Summary
    This summary is machine-generated.

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    The Oregon Health Sciences Libraries Association developed qualitative standards for library reference services, focusing on quality control, accuracy, and evaluation. These guidelines enhance reference product assessment and service improvement across all library types.

    Area of Science:

    • Library and Information Science
    • Health Sciences Librarianship

    Background:

    • Reference services are crucial in libraries, but standards for their evaluation have been limited.
    • The Oregon Health Sciences Libraries Association (OHSLA) identified a need for clear benchmarks for minimally competent reference service.

    Purpose of the Study:

    • To develop qualitative standards for reference services.
    • To provide a framework for evaluating the quality of reference interactions and outcomes.
    • To offer guidelines for improving library reference services.

    Main Methods:

    • A committee from the Oregon Health Sciences Libraries Association (OHSLA) formulated qualitative standards.
    • The standards address key components of reference service: quality control, appropriateness, accuracy, documentation, timeliness, accessibility, confidentiality, and evaluation.

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  • Each standard is accompanied by a discussion of concerns and prescriptive measures.

    • Main Results:

    • The developed standards provide a qualitative assessment of reference service components.
    • The standards define elements of minimally competent reference service as reflected in the reference product.
    • Specific areas covered include quality control, accuracy, timeliness, and evaluation.

    Conclusions:

    • The established standards are applicable to all library types, not just health sciences libraries.
    • These standards can be utilized for evaluating reference products and upgrading library services.
    • The guidelines support the development of policies and procedures for effective reference service.