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Quality assurance. Issues and process.

D M Wagner

    Caring : National Association for Home Care Magazine
    |August 8, 1986
    PubMed
    Summary
    This summary is machine-generated.

    Quality assurance initiatives enhanced participatory management across a large home health organization. Employee involvement is crucial for success and continuous quality improvement in healthcare.

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    Area of Science:

    • Healthcare Management
    • Organizational Behavior
    • Quality Improvement

    Background:

    • The organization, United Health Care Services (UHCS), operates with a centralized base but a geographically dispersed structure across North America.
    • Effective management relies on the engagement of regional and office staff in strategic guidance.
    • The home health care industry's success is significantly influenced by employee work ethic and professionalism.

    Purpose of the Study:

    • To explore the advancement of participatory management through quality assurance (QA) programs.
    • To highlight the integral role of field operations and regional staff in organizational development.
    • To emphasize the importance of employee involvement in achieving organizational goals and public perception.

    Main Methods:

    Related Experiment Videos

  • Implementation of a company-wide quality assurance program.
  • Encouraging participation from field operations and management staff.
  • Focusing on employee work ethic and professional conduct.

    • Main Results:

    • Successful advancement of participatory management concepts.
    • Increased engagement of field operations in the overall organizational process.
    • Reinforced understanding of the critical role of individual employees in organizational success.

    Conclusions:

    • Continuous quality improvement is essential, requiring ongoing efforts to reduce rework and enhance productivity.
    • Healthcare organizations must foster a culture where employees are motivated to improve care delivery and efficiency.
    • The perception of a healthcare organization is directly tied to the performance and professionalism of its individual employees.