Decisive dealings with collection agencies

It is often with great reluctance that administrators turn over accounts to collection agencies. Premature placement of accounts should, of course, be avoided. However, it should be kept in mind that the desired goal is not low referral statistics, but collecting money. This straightforward guide to working with collection agencies covers what to look for in an agency, diversification techniques, fee negotiation, evaluating performance, strategies for improving efficiency, and implementing consistent criteria.