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Related Experiment Videos

Simple quality assurance measures.

P S Sherman

    Evaluation and Program Planning
    |December 11, 1986
    PubMed
    Summary
    This summary is machine-generated.

    A new performance indicator helps management measure adherence to quality assurance policies for program referrals. This tool quantifies the appropriateness of client intake referrals, improving service delivery.

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    Area of Science:

    • Health Services Research
    • Healthcare Management
    • Quality Improvement

    Background:

    • Effective client referral is crucial for program success and resource allocation.
    • Agencies require robust methods to monitor adherence to quality assurance policies.
    • Assessing the appropriateness of referrals from intake is a key component of quality assurance.

    Purpose of the Study:

    • To introduce and evaluate a novel performance indicator.
    • To provide management with a quantifiable measure of compliance with referral quality assurance policies.
    • To enhance the efficiency and effectiveness of program intake processes.

    Main Methods:

    • Development of a specific performance indicator metric.
    • Application of the indicator to quantify referral appropriateness.

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  • Management utilization of the indicator for compliance monitoring.

    • Main Results:

    • The presented performance indicator proved useful for management.
    • Quantification of compliance with agency quality assurance policy was achieved.
    • The indicator facilitated assessment of referral appropriateness from intake.

    Conclusions:

    • The developed performance indicator is a valuable tool for healthcare management.
    • Implementing this indicator can improve quality assurance and referral processes.
    • Consistent monitoring of referral appropriateness enhances service delivery outcomes.