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Patient accounting systems: needs and capabilities.

O G Kennedy, S Collignon

    Healthcare Financial Management : Journal of the Healthcare Financial Management Association
    |August 8, 1987
    PubMed
    Summary
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    To improve patient accounting systems, planners must first assess current and future needs, incorporating institutional growth plans. Second, thoroughly research available solutions and gather user feedback on vendor performance and system satisfaction.

    Area of Science:

    • Healthcare Financial Management
    • Information Systems in Healthcare

    Background:

    • Many finance executives report dissatisfaction with current patient accounting systems.
    • A gap exists in understanding available patient accounting system solutions among financial managers.

    Purpose of the Study:

    • To outline key steps for patient accounting system planners to ensure selection of high-performing systems.
    • To guide the selection process for improved user and manager satisfaction.

    Main Methods:

    • Conducting a comprehensive evaluation of near- and long-term patient accounting requirements.
    • Incorporating institutional planning, such as facility or service expansion, into system selection criteria.
    • Educating planners on available patient accounting system solutions and gathering user feedback on vendor performance.

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    Main Results:

    • Thorough needs assessment and incorporation of institutional planning are critical for selecting adaptable systems.
    • User satisfaction varies significantly across different patient accounting systems.
    • Understanding vendor responsiveness and system performance through user feedback is crucial.

    Conclusions:

    • System planners must prioritize detailed requirement analysis and future-proofing.
    • Informed vendor selection, based on user experiences, is vital for achieving high satisfaction rates with patient accounting systems.