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Developing and implementing standards of practice for clinical pharmacy services.

D A Miller, R F Stankiewicz, B J Zarowitz

Hospital Pharmacy

|July 9, 1987

Summary

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Clinical Standards of Practice were developed and implemented to improve pharmacy services. This initiative enhanced service delivery and staff performance through ongoing evaluation and feedback.

Area of Science:

Pharmacy Practice
Clinical Services Management
Healthcare Quality Improvement

Background:

The need for standardized clinical services and evaluation methods in pharmacy departments.
Challenges in maintaining consistent service quality and performance metrics.

Purpose of the Study:

To develop and implement "Clinical Standards of Practice" to standardize pharmacy services.
To establish a system for evaluating compliance with these standards and providing feedback to staff.

Main Methods:

Pilot project on a satellite unit to define achievable minimum standards.
Development of a compliance review procedure using pharmacy records and patient materials.
Implementation of a feedback mechanism for staff regarding review results.

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Main Results:

Successful pilot project leading to department-wide adoption of Clinical Standards of Practice.
Established a system for ongoing evaluation and feedback on pharmacy service delivery.
Identified future plans for continuous revision and a shift to pharmacist-specific reviews.

Conclusions:

Clinical Standards of Practice provide a framework for improved order in service provision and evaluation.
The developed standards are achievable and contribute to enhanced staff performance and development.
Future revisions will ensure standards remain relevant to evolving departmental goals.