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Improving patient care through problem-solving groups.

G Barger, P Hofmann, J Shumake

    Health Progress (Saint Louis, Mo.)
    |August 8, 1987
    PubMed
    Summary
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    Hospital paraprofessionals improved patient care quality and job satisfaction by participating in problem-solving groups. This employee involvement strategy enhanced morale and addressed numerous departmental issues.

    Area of Science:

    • Healthcare Management
    • Organizational Psychology
    • Patient Care Quality

    Background:

    • Hospitals face pressure to balance quality of care with cost containment.
    • Paraprofessionals have significant patient contact, yet are often excluded from decision-making.
    • Employee involvement is crucial for improving healthcare services.

    Purpose of the Study:

    • To evaluate the effectiveness of problem-solving groups (PSGs) involving paraprofessionals in a hospital setting.
    • To assess the impact of employee involvement on patient care quality and staff morale.
    • To identify the developmental stages of implementing a PSG project in a healthcare department.

    Main Methods:

    • A problem-solving group (PSG) project was implemented in a paraprofessional unit at Emory University Hospital.

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  • The project involved data gathering, problem identification, solution generation, and implementation.
  • Key stages included feedback, member selection, problem focusing, and outcome management.

    • Main Results:

    • The PSG project successfully addressed nearly all 15 identified problems within the department.
    • Involvement in the PSG project led to increased staff morale.
    • Employees reported greater satisfaction with management and a more positive job attitude.

    Conclusions:

    • Involving paraprofessionals in decision-making through PSGs is an effective strategy for enhancing patient care quality.
    • Employee involvement initiatives can significantly boost staff morale and job satisfaction in healthcare settings.
    • Problem-solving groups provide a structured framework for addressing operational issues and improving hospital services.