Strengthening weak links in patient accounts management

quality performance requires error-free performance, or 100 percent conformance to standards. To achieve error-free performance in patient accounts management, managers must install a process, or quality cycle, that measures operations using quality as a frame of reference. The elements of this cycle that lead to error-free performance are building quality awareness, selecting quality criteria, determining current status, calculating costs, selecting and implementing decisions, measuring results, and recycling the process.