Bedside computers: do they really improve the quality of patient care?

"Hospitals are the last of the large service industries to automate. Compare them to banks, for instance, which were first. . . . Imagine walking up to the teller to deposit your paycheck. She takes it, looks around to find that all the places to record your check are busy, takes your name and the amount of the check, and scribbles them down on a scrap of paper (or her hand) and walks away, finished with your transaction. How secure would you feel about the record of your money?"