Program-based quality assurance: a reconciliation of quality assurance and program evaluation

This paper addresses the need for action by examining the underlying shortcomings in current quality assurance (QA) principles and programs. An attempt is made to find some solutions through examining theories of program evaluation (PE). Developed through the use of QA and PE principles, a conceptual model for program-based QA is presented, and examples of program-based QA are given. Conclusions are drawn regarding the utility of a properly designed QA program to address the criticisms levied against many current systems.