Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Self-ops strike back.

R Gindin

    Food Management
    |May 9, 1989
    PubMed
    Summary
    This summary is machine-generated.

    Three Detroit Medical Center foodservice directors successfully reclaimed control of a $14-million program from four contract companies. This victory highlights in-house team resilience and strategic management in healthcare foodservice.

    Related Concept Videos

    You might also read

    Related Articles

    Articles linked to this work by shared authors, journal, and citation graph.

    Sort by
    Same author

    Shands starts the presses.

    Food management·1989
    Same author

    One strike, two worlds.

    Food management·1989
    Same author

    Foodservice's 'write' to know mandates. Operators now face a host of new paperwork-intensive regulations.

    Food management·1989
    Same author

    Golden opportunities.

    Food management·1989
    Same journal

    Baptist Hospital of Miami. Total brand bundling.

    Food management·1997
    Same journal

    World class customer service: do you have what it takes?

    Food management·1997
    Same journal

    St. Luke's Home in a Hurry program appeals to new parents.

    Food management·1997
    Same journal

    Better selection retrieval in the palm of your hand?

    Food management·1997
    Same journal

    Healthcare & eldercare.

    Food management·1997
    Same journal

    New structure, new revenues at Self Memorial Hospital.

    Food management·1997
    See all related articles

    Area of Science:

    • Healthcare Administration
    • Foodservice Management
    • Operations Management

    Background:

    • The healthcare foodservice sector faces complex operational and financial challenges.
    • Contracting foodservice services is a common strategy for hospitals, but can lead to loss of direct control.

    Purpose of the Study:

    • To analyze a case study where in-house foodservice directors successfully regained control of a major hospital foodservice program.
    • To understand the drivers and outcomes of challenging incumbent contract foodservice providers.

    Main Methods:

    • Qualitative case study analysis.
    • Review of operational control and financial management strategies.
    • Competitive analysis of in-house versus contract foodservice models.

    Related Experiment Videos

    Main Results:

    • Three in-house directors at Detroit Medical Center initiated and won a challenge against four national and regional contract companies.
    • The foodservice program valued at $14 million was brought back under in-house management.
    • Demonstrated successful reclamation of operational and financial control.

    Conclusions:

    • In-house foodservice teams can effectively challenge and overcome established contract providers.
    • Strategic management and a focus on survival can lead to the successful retention of control over critical hospital services.
    • This case offers insights into negotiation and competitive strategies within healthcare foodservice.