Computerized satellite delivery service: redefines central service and promotes nursing satisfaction

Since its implementation in 1986, the Computerized Satellite Delivery Service at Saint Anthony's has contributed to improved efficiency in both the nursing and supply staffs. The system is easily modified, and has influenced other departments such as dietary to develop mechanisms to provide greater support to nursing service. Since the floor technician's role crosses many departmental boundaries, and this job function necessitates communication and facilitates interaction, thereby encouraging a team approach to health care. The implementation of programs which allow nursing staff to devote more time to patient care should be the basis on which any hospital service department operates. By providing a more efficient handling of support services, a closer working relationship between nursing and ancillary departments can be developed. Given the restrictions and limitations that surround many aspects of providing health care in today's society, it is inevitable that a "high tech", "high touch" approach to our efforts will prove not only financially viable, but will also support the basics for networking job satisfaction into the hospital environment.