Service, training key to information center's success

Area of Science:

• Health Informatics
• Hospital Information Systems

Background:

• Implementation of a new Information Center at Riverside Methodist Hospitals.
• Focus on a PC-based system to support hospital operations.

Purpose of the Study:

• To describe the establishment and function of a hospital Information Center.
• To highlight the importance of user training and support in technology adoption.

Main Methods:

• Deployment of a PC-based information system.
• Integration with multiple ancillary hospital departments.
• Provision of ongoing user training and support.

Main Results:

• The Information Center successfully supports hundreds of users.
• Effective communication established with diverse ancillary departments.
• Users are enabled to maximize technological benefits.

Conclusions:

• The Information Center is a valuable asset to Riverside Methodist Hospitals.
• Ongoing support is crucial for the successful utilization of hospital information technology.
• The system facilitates inter-departmental communication and user efficiency.