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How to cope with difficult people. Identify and manage five behavioral patterns.
Clinical Laboratory Management Review : Official Publication of the Clinical Laboratory Management Association
|June 8, 1989
Summary
Managing difficult employees in healthcare is crucial. This article identifies five difficult personality types and offers strategies for laboratory managers to retain staff despite challenging behaviors.
Area of Science:
- Healthcare Management
- Organizational Psychology
- Human Resources in Medicine
Background:
- Healthcare organizations frequently encounter employees with difficult behaviors.
- These behaviors negatively impact workplace dynamics, causing emotional drain and complexity.
- Staff shortages, particularly for medical technologists, create incentives to retain all employees, including difficult ones.
Purpose of the Study:
- To identify and describe five common types of difficult personalities in the workplace.
- To provide practical recommendations for healthcare managers, specifically in laboratory settings.
- To support the achievement and maintenance of personal and professional stability when dealing with challenging individuals.
Main Methods:
- Literature review on "difficult people" in organizational behavior.
- Categorization of difficult personality patterns.
- Development of management strategies based on emerging literature.
Main Results:
- Identification of five distinct categories of difficult employee behaviors.
- Strategies proposed for managing these behaviors effectively.
- Emphasis on retention of valuable staff members despite interpersonal challenges.
Conclusions:
- Effective management of difficult employees is essential for healthcare organizations.
- Understanding personality types allows for tailored interventions.
- Retention strategies are vital, especially given current staffing shortages in medical technology.