The administrator's role: strategic management

The strategic plan of most healthcare organizations provides for monitoring of effectiveness on the departmental level. This effectiveness is based upon increased profitability, increased workload and consumer satisfaction. By monitoring workload volumes and seasonal variations of volumes; understanding the demand for services; understanding of physician perceptions and attitudes; and the monitoring of changes in the departmental patient payment mix, the radiology manager is able to support the strategic functions of the organization. In addition, the manager can provide assistance to evaluations which identify negative impacts on operations and profitability.