Selecting an information system: a vendor talks back. Before you pick your partner, apply the right criteria

Historically, the responsibility for selecting a healthcare information system was delegated to data processing or financial managers. In today's environment, however, the CEO's direct involvement in the selection process, rather than just review or approval, is imperative. How can you establish a partnership with your information system vendor? What are the steps for picking a Healthcare Information System (HIS) partner and laying the groundwork for successful system selection?