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Quality assurance: establishing a program for libraries
Special Libraries
|March 5, 1989
Summary
Implementing a Quality Assurance (QA) program enhances library management by improving service quality and integrating library operations with organizational goals. This practical approach fosters participation in management activities and offers a model for problem-solving.
Area of Science:
- Library and Information Science
- Organizational Management
- Quality Management
Background:
- Quality Assurance (QA) serves as a critical tool for effective library management.
- It acts as a vital link between library operations and administrative decision-making processes.
- Establishing or improving a QA program requires consideration of both formal and informal methodologies.
Purpose of the Study:
- To describe a specific library's Quality Assurance program and its problem-solving model.
- To elucidate the collaborative roles of various stakeholders within the library's QA initiative.
- To detail recordkeeping practices and the integration of the library's QA program with broader organizational QA efforts.
Main Methods:
- Description of a single library's established Quality Assurance program.
- Analysis of the program's problem-solving model and integration strategies.
- Examination of recordkeeping types and inter-organizational QA alignment.
Main Results:
- Successful integration of the library's QA program into organizational QA frameworks.
- Enhanced participation of library staff in management-level activities.
- Demonstrable improvements in the quality and delivery of library services and products.
Conclusions:
- Quality Assurance programs are practical tools that significantly benefit library management.
- The described model facilitates improved service quality, operational efficiency, and management integration.
- Ten actionable suggestions are provided for initiating or refining library QA programs.
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