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Quality assurance: establishing a program for libraries.

A M Fredenburg

    Special Libraries
    |March 5, 1989
    PubMed
    Summary
    This summary is machine-generated.

    Implementing a Quality Assurance (QA) program enhances library management by improving service quality and integrating library operations with organizational goals. This practical approach fosters participation in management activities and offers a model for problem-solving.

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    Area of Science:

    • Library and Information Science
    • Organizational Management
    • Quality Management

    Background:

    • Quality Assurance (QA) serves as a critical tool for effective library management.
    • It acts as a vital link between library operations and administrative decision-making processes.
    • Establishing or improving a QA program requires consideration of both formal and informal methodologies.

    Purpose of the Study:

    • To describe a specific library's Quality Assurance program and its problem-solving model.
    • To elucidate the collaborative roles of various stakeholders within the library's QA initiative.
    • To detail recordkeeping practices and the integration of the library's QA program with broader organizational QA efforts.

    Main Methods:

    • Description of a single library's established Quality Assurance program.

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  • Analysis of the program's problem-solving model and integration strategies.
  • Examination of recordkeeping types and inter-organizational QA alignment.

    • Main Results:

    • Successful integration of the library's QA program into organizational QA frameworks.
    • Enhanced participation of library staff in management-level activities.
    • Demonstrable improvements in the quality and delivery of library services and products.

    Conclusions:

    • Quality Assurance programs are practical tools that significantly benefit library management.
    • The described model facilitates improved service quality, operational efficiency, and management integration.
    • Ten actionable suggestions are provided for initiating or refining library QA programs.