Effective ambulatory service capacity management
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Abstract:
An effective capacity management program can increase operational productivities while reducing patient congestion. A framework for ambulatory care capacity management is presented that includes both demand-smoothing and supply-matching strategies. A case study focuses on analyzing congestion in the patient care delivery process at a medical oncology outpatient clinic. Through the use of a balanced and coordinated set of capacity management strategies, a low-cost approach to improved performance may be designed.
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