Care of the poor: a story worth telling. A system speaks up and says what it means

Traditionally, those in Catholic healthcare have considered it bad taste to "toot your own horn" for anything done on behalf of the poor. Such reticence was admirable and reasonable in a stable environment, but a turbulent environment requires more assertiveness. Today, healthcare is a whole new game, with new ground rules. It behooves all players to be more critical of all they do, even when "doing good." The Sisters of Charity Health Care Systems (SCHCS), Inc., Cincinnati, established its Task Force for the Poor to explore and initiate new ways to address the needs of the poor, to find strategies for new forms of service, and to develop mechanisms to evaluate those new services and report the results. But with 22 acute care institutions serving different markets in six states, SCHCS had to establish some uniformity to plan, budget, audit, and report the entire spectrum of its charitable activities. The task force proposed developing uniform measures (definitions) of the charity care provided in traditional inpatient and outpatient settings, as well as that provided through services on behalf of the poor but not captured by standard accounting measures.