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The quality circle: fad, fix, fiction?

R R Middleman

    Administration in Social Work
    |January 5, 1985
    PubMed
    Summary

    Quality Circles, a group problem-solving technique from Japan, are gaining traction in US organizations. This method

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    Area of Science:

    • Management Science
    • Organizational Behavior
    • Cross-Cultural Studies

    Background:

    • The Quality Circle (QC) is a group problem-solving methodology originating from Japanese industrial practices.
    • New management approaches are increasingly being adopted by organizations in the United States.
    • Understanding cultural differences is crucial for implementing QC in diverse organizational settings.

    Purpose of the Study:

    • To review the foundational concepts of the Quality Circle method.
    • To describe the implementation processes involved in Quality Circles.
    • To discuss the implications of Quality Circles for human service agencies, considering cultural contexts.

    Main Methods:

    • Literature review of Quality Circle concepts and implementation.
    • Analysis of Quality Circle processes.
    • Comparative discussion of Eastern and Western thought patterns relevant to management.

    Main Results:

    • Quality Circles offer a structured approach to group problem-solving.
    • Successful implementation requires understanding underlying concepts and processes.
    • Cultural differences between Eastern and Western thought influence QC adoption and effectiveness.

    Conclusions:

    • Quality Circles represent a significant, importable management innovation.
    • Effective utilization in human service agencies necessitates adaptation to Western organizational and cultural contexts.
    • Further research is needed to explore the nuanced application of QC in diverse service environments.

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