Are employees satisfied? A survey of occupational health services

With stepped-up efforts to contain costs, there is widespread concern that medical facilities and insurance carriers are not paying enough attention to accident prevention. This recent study of occupational health services reveals that patients supported by private insurance appear to be less than satisfied with the quality of care when they are treated for work-related injuries or illnesses in industrial clinics. However, when a health or safety consultant is on staff, patient attitudes improve markedly. There is clearly an increasing role for health educators in facilitating a better understanding among patients of industrial medical resources.