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Occupational stress in human computer interaction.

M J Smith1, F T Conway, B T Karsh

  • 1Department of Industrial Engineering, University of Wisconsin-Madison 53706, USA.

Industrial Health
|May 13, 1999
PubMed
Summary
This summary is machine-generated.

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Human computer interaction (HCI) causes workplace stress through factors like workload and technology issues. Addressing these through better design and support can improve employee well-being and job satisfaction.

Area of Science:

  • Occupational Health
  • Human-Computer Interaction
  • Psychology

Background:

  • Workplace stress is a significant issue in human-computer interaction (HCI).
  • Research has explored various methodologies to understand HCI-related stress.
  • Both traditional and technology-specific stressors contribute to workplace strain.

Purpose of the Study:

  • To critically review existing research on stress in human-computer interaction.
  • To identify key stressors and their effects in the workplace.
  • To propose interventions and a model for reducing HCI-related stress.

Main Methods:

  • Literature review of laboratory studies, surveys, case studies, and intervention studies.
  • Analysis of physiological, biochemical, somatic, and psychological stress indicators.

Related Experiment Videos

  • Identification of common and emerging stressors in computer-mediated work.

    • Main Results:

    • Common stressors include high workload, low job control, and inadequate training.
    • Emerging stressors specific to HCI are technology failures and electronic monitoring.
    • Stress effects manifest as physiological arousal, somatic complaints, mood disturbances, and reduced job satisfaction.

    Conclusions:

    • HCI-related stress has identifiable causes and significant negative effects on employees.
    • Interventions like improved technology implementation and employee participation are effective.
    • A balanced system design approach focusing on ergonomics, support, job content, and social factors is recommended.