Reengineering the front office: cashing in on the cash cow

If a company can reengineer its business processes into modules that can be linked, unlinked, and relinked inexpensively, seamlessly, and instantly, it will be able to provide unique value to each and every customer. A modular approach presents a unique opportunity to create significant value and offer customers a proposition that is impossible or at least extremely difficult for your competition to duplicate. This article explains how to reengineer individual processes in light of the overall business strategy chosen by a company.