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Building the road map for a performance-driven organization.

C Lima, E Huey

    Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
    |June 3, 1999
    PubMed
    Summary
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    Performance improvement (PI) is crucial for healthcare organizations to meet future value mandates. Building a strong PI foundation requires a systems perspective, continuous learning, and innovation for success.

    Area of Science:

    • Healthcare Management
    • Organizational Development
    • Quality Improvement

    Background:

    • Growing recognition of performance improvement (PI) strategic importance in healthcare.
    • Healthcare organizations need to prepare for a future demanding measurable value.
    • Successful PI requires a comprehensive systems approach and commitment to innovation.

    Purpose of the Study:

    • To outline an organizational strategy for establishing a performance improvement foundation.
    • To discuss the essential elements for creating a performance-driven healthcare system.
    • To share insights on building capacity for continuous innovation and improvement in healthcare.

    Main Methods:

    • A case study approach detailing one organization's experience.
    • Focus on a total systems perspective for process and system enhancement.

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  • Emphasis on fostering a culture of continual learning and adaptation.

    • Main Results:

    • Successful PI foundation building is complex and resource-intensive.
    • A systems perspective is vital for effective process and system improvement.
    • Commitment to learning and innovation is key to achieving measurable value.

    Conclusions:

    • Healthcare organizations must prioritize building a robust performance improvement infrastructure.
    • Adopting a systems-thinking approach and fostering innovation are critical for future success.
    • Investing in PI prepares organizations for a value-based healthcare landscape.