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Employee reactions to managed care
1Department of Health and Medical Services Administration, School of Business Administration, Widener University, Chester, PA, USA.
Abstract:
Employee reactions to managed care get less managerial and research attention than organizational reactions to it. This article examines the manner in which health services employees react to managed care and finds that their reaction affects perceived job insecurity, organizational commitment, and job satisfaction. Organization-based self-esteem, role conflict, and supervisory support moderate these relationships. The managerial implications of these findings are discussed.
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