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Published on: February 16, 2011
Measuring patient satisfaction outcomes across provider disciplines
1University of Colorado Health Sciences Center, Denver, USA.
Journal of Nursing Measurement
|July 8, 1999
Summary
This study refined the Patient Satisfaction with Health Care Provider Scale (PSHCPS) for measuring patient outcomes. The validated scale effectively assesses satisfaction with primary care providers across disciplines.
Area of Science:
- Health Services Research
- Patient Outcomes Measurement
- Psychometrics
Background:
- Assessing patient satisfaction is crucial for evaluating primary care.
- Existing instruments may not adequately capture satisfaction across diverse provider disciplines.
- Methodological research is needed to refine measurement tools.
Purpose of the Study:
- To modify and validate the Patient Satisfaction with Health Care Provider Scale (PSHCPS).
- To assess patient satisfaction outcomes with primary care providers from different disciplines.
- To ensure the instrument's reliability and validity for diverse healthcare settings.
Main Methods:
- Adaptation of the original Cherkin, Hart, & Rosenblatt (1988) questionnaire.
- Administration of the modified PSHCPS to 167 adult patients.
- Psychometric testing including Cronbach's alpha and factor analysis.
Main Results:
- The modified PSHCPS demonstrated high reliability with a total scale Cronbach's alpha of .93.
- Factor analysis supported a unidimensional scale structure.
- 18 items loaded above .40, explaining 43% of the variance.
Conclusions:
- The modified PSHCPS is a reliable and valid instrument for measuring patient satisfaction.
- The scale can be used to assess satisfaction with various primary care providers.
- This tool aids in understanding patient experiences in managed-care settings.
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