Studying patient satisfaction: patient voices of quality
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Updated: Oct 19, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
1College of Nursing and Health Science, George Mason University, Fairfax, VA 22030, USA.
Abstract:
The purpose of this qualitative research study was to describe the lived experience and satisfaction of 20 patients after discharge from two acute care rural hospitals. Issues involved in measuring patient satisfaction are discussed in this article. Results of the research are discussed within the themes of (1) knowledgeable watchfulness, (2) thoughtful presencing, and (3) hospital: home and homeless. One pattern, nursing as a bridge, was found throughout the interviews. The authors recommend incorporating qualitative components in the study of patient satisfaction to capture the subtle, invisible ways that nursing interventions can enhance patient satisfaction with quality health care.
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