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Related Experiment Videos

Building a balanced scorecard for a burn center.

T L Wachtel1, C E Hartford, J A Hughes

  • 1Centura Health St. Anthony Central Hospital, University of Colorado Health Sciences Center, Department of Surgery, Denver, USA.

Burns : Journal of the International Society for Burn Injuries
|August 10, 1999
PubMed
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The Balanced Scorecard offers a strategic management model adaptable for burn centers. This framework translates vision into objectives across financial, customer, internal, and growth perspectives for improved performance.

Area of Science:

  • Healthcare Management
  • Strategic Planning
  • Burn Care Administration

Background:

  • Burn centers require robust management models for effective operation.
  • Existing strategic planning tools may not fully address the unique needs of specialized healthcare units like burn centers.

Purpose of the Study:

  • To evaluate the applicability of the Balanced Scorecard methodology for managing a burn center.
  • To determine if the Balanced Scorecard can serve as a core business plan for a healthcare strategic business unit.

Main Methods:

  • The Balanced Scorecard framework was adapted for burn center management.
  • The model was tested using the burn center at the University of Colorado Health Sciences Center.
  • Strategic objectives were defined across four key perspectives: financial, customer service, internal business, and growth and learning.

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Main Results:

  • The Balanced Scorecard framework proved adaptable to the management of a burn center.
  • The model facilitated the translation of the burn center's mission and vision into specific strategic objectives.
  • Performance measures, targets, and initiatives were developed to align with programmatic goals.

Conclusions:

  • The Balanced Scorecard is an appropriate and effective methodology for the strategic management of burn centers.
  • This model supports healthcare organizations in achieving programmatic goals and long-term improvements.
  • The Balanced Scorecard provides a structured approach to enhance performance in specialized healthcare units.