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Conflict management: assessing educational needs.

F R Eason1, S T Brown

  • 1School of Nursing East Caroline University, Greenville, North Carolina,USA. Easonf@mail.ecu.edu

Journal for Nurses in Staff Development : JNSD : Official Journal of the National Nursing Staff Development Organization
|October 26, 1999
PubMed
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Effective conflict resolution is crucial in healthcare. Clinical and staff development educators must assess and improve strategies to positively impact patient care during rapid changes.

Area of Science:

  • Healthcare Management
  • Organizational Behavior
  • Medical Education

Background:

  • Rapid changes in healthcare increase the potential for provider conflict.
  • Unresolved conflict can negatively impact patient care quality and safety.
  • Current conflict management strategies may be insufficient.

Purpose of the Study:

  • To highlight the critical role of educators in conflict resolution.
  • To advocate for the assessment of existing conflict management strategies.
  • To promote the development and implementation of more effective resolution techniques.

Main Methods:

  • Review of current conflict management literature in healthcare settings.
  • Analysis of the impact of educational interventions on conflict resolution.

Related Experiment Videos

  • Assessment of educator roles in facilitating effective conflict management.

    • Main Results:

    • Educators are pivotal in identifying and addressing healthcare conflicts.
    • Evaluating current strategies is necessary to determine their efficacy.
    • Implementing improved resolution techniques can enhance team dynamics.

    Conclusions:

    • Clinical and staff development educators are essential for effective conflict resolution.
    • Proactive assessment and enhancement of conflict management strategies are vital.
    • Optimizing conflict resolution positively influences patient care outcomes.