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Patients' perceived benefit from and satisfaction with asthma-related pharmacy services
W A Kradjan1, R Schulz, D B Christensen
1College of Pharmacy, Oregon State University, Corvallis 97331, USA. wayne.kradjan@orst.edu
Journal of the American Pharmaceutical Association (Washington, D.C. : 1996)
|October 26, 1999
Summary
Community pharmacy asthma management programs did not significantly increase patient-reported services or perceived benefits. While general satisfaction with pharmacy services remains high, patients reported lower perceived value and satisfaction with specific cognitive services, indicating a need for greater awareness and proactive engagement.
Area of Science:
- Pharmacy Practice
- Health Services Research
- Asthma Management
Background:
- Community pharmacy-based asthma management programs aim to improve patient outcomes.
- Assessing patient-reported outcomes is crucial for program evaluation.
Purpose of the Study:
- To evaluate if targeted intervention in an asthma management program leads to increased service utilization, perceived benefit, and satisfaction compared to usual care.
- To identify gaps in patient awareness and utilization of pharmacy cognitive services for asthma.
Main Methods:
- A mailed survey was administered to community-based patients receiving asthma medications.
- Patients were categorized into intervention (targeted) and usual care (control) groups.
- The survey assessed received asthma services, perceived value, and satisfaction using a five-point agreement scale.
Main Results:
- No statistically significant differences were found in the frequency of services received between intervention and control groups.
- High general satisfaction with pharmacy services was reported (78.2%), but perceived benefit and satisfaction with cognitive services were lower.
- Patients often lacked awareness of available services or had already received physician counseling, impacting utilization.
Conclusions:
- Asthma management programs showed limited impact on patient-reported service utilization and perceived benefits.
- Enhancing public awareness of pharmacists' capabilities and adopting a proactive approach to cognitive service delivery are essential.
- Further strategies are needed to improve patient engagement with and perceived value of pharmacy-provided asthma care.
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