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Improving performance through self-assessment.

D J Pitt1

  • 1Wakefield and Pontefract Community Health NHS Trust, UK.

International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services
|October 28, 1999
PubMed
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Wakefield and Pontefract Community Health NHS Trust improved quality initiatives and continuous improvement by adopting the European Business Excellence Model (EBEM) for self-assessment. Linking EBEM to business planning and performance management was critical for success.

Area of Science:

  • Healthcare Management
  • Quality Improvement Methodologies
  • Organizational Self-Assessment

Background:

  • The Wakefield and Pontefract Community Health NHS Trust sought a structured approach for continuous improvement.
  • Total Quality Management (TQM) principles were being explored to enhance healthcare services.

Purpose of the Study:

  • To outline the European Business Excellence Model (EBEM) as a TQM approach.
  • To describe the Trust's adoption and implementation of EBEM self-assessments.
  • To evaluate the model's effectiveness in driving continuous improvement within a healthcare setting.

Main Methods:

  • The study details the context leading to the adoption of the EBEM.
  • It describes the process of conducting self-assessments using the EBEM framework.

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  • The effectiveness of the EBEM was reviewed against the Bhopal and Thomson Audit Cycle.

    • Main Results:

    • The EBEM facilitated the integration of various quality initiatives.
    • The Trust demonstrated progress in continuous improvement following the model's implementation.
    • Linking self-assessment to business planning and performance management was identified as a key success factor.

    Conclusions:

    • The European Business Excellence Model is applicable to healthcare organizations.
    • After an initial learning phase, the EBEM supported enhanced quality initiatives and continuous improvement.
    • Integration with business planning and performance management systems is crucial for maximizing the EBEM's benefits.