EFQM approach and the Dutch Quality Award

Area of Science:

• Healthcare Management
• Quality Improvement Science

Background:

• Quality improvement is crucial in healthcare.
• Donabedian's framework (structure, process, outcome) underpins various quality approaches.
• The European Foundation for Quality Management (EFQM) model is a prominent business excellence framework.

Purpose of the Study:

• To describe the adoption and progress of the EFQM business excellence model in Dutch healthcare.
• To detail the application processes for the European Quality Award and the Dutch Quality Award.
• To highlight the role of the European ExPeRT research group in promoting quality models in healthcare.

Main Methods:

• Literature review and case study analysis of EFQM adoption in Dutch healthcare.
• Description of award application procedures.
• Overview of European ExPeRT research group initiatives.

Main Results:

• The EFQM model has been adopted and adapted by Dutch healthcare organizations.
• Detailed insights into the European and Dutch Quality Award application processes are provided.
• The European ExPeRT research group actively promotes quality models in healthcare settings.

Conclusions:

• The EFQM model offers a structured approach for enhancing quality in healthcare organizations.
• Understanding award application processes can facilitate quality improvement initiatives.
• Continued promotion of quality models is essential for advancing healthcare standards.