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For patients and providers, it's all about access.

S Andrews1, D Croes

  • 1Department of Medicine, Children's Hospital, Boston, USA.

Medical Group Management Journal
|October 28, 1999
PubMed
Summary

Healthcare providers can improve patient access and meet service targets through scientific planning. Boston Children's Hospital optimized visit management by categorizing care and realigning provider tasks and operations.

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Area of Science:

  • Healthcare Management
  • Operations Research
  • Patient Access Optimization

Background:

  • Growing patient expectations for immediate service, including appointment scheduling and physician access.
  • The need for sophisticated planning and a scientific approach to meet service targets.
  • Challenges in current visit management systems leading to potential delays.

Purpose of the Study:

  • To present a novel approach to visit management for improved patient access.
  • To demonstrate a model applicable across various healthcare settings.
  • To enhance the utilization of provider resources and expertise.

Main Methods:

  • Implementation of a new visit management model at Boston Children's Hospital's Department of Medicine.
  • Establishment of distinct categories of care and corresponding scheduling guidelines.
  • Reorganization of provider tasks and supporting operational structures.

Main Results:

  • Improved efficiency in patient scheduling and access to care.
  • Better alignment of provider expertise with patient needs.
  • Streamlined operational processes supporting clinical services.

Conclusions:

  • A scientific, structured approach to visit management can significantly enhance patient access.
  • The developed model offers a scalable solution for optimizing healthcare operations.
  • Effective resource and task realignment is crucial for meeting modern healthcare demands.

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