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Related Experiment Videos

A self-reported work sampling study in community pharmacy practice.

H M Bell1, J C McElnay, C M Hughes

  • 1School of Pharmacy, Queen's University of Belfast, N. Ireland.

Pharmacy World & Science : PWS
|November 7, 1999
PubMed
Summary

Community pharmacists spend nearly half their time on professional tasks, but much of this involves product assembly, not patient counseling. Staffing levels and prescription volume significantly impact how pharmacists allocate their valuable time.

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Area of Science:

  • Pharmacy practice
  • Workforce analysis
  • Community pharmacy operations

Background:

  • Pharmaceutical care implementation is hindered by time constraints.
  • Understanding pharmacists' time allocation is crucial for optimizing patient care.
  • Community pharmacy services are evolving, necessitating efficient time management.

Purpose of the Study:

  • To investigate how community pharmacists utilize their time.
  • To identify barriers to providing pharmaceutical care.
  • To analyze the impact of staffing and prescription turnover on time allocation.

Main Methods:

  • Self-reported work sampling methodology.
  • Study conducted in community pharmacies in the Greater Belfast area.
  • Analysis of time spent on professional, semi-professional, and non-professional activities.

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Main Results:

  • Pharmacists spent 49% of time on professional, 29% on semi-professional, and 22% on non-professional activities.
  • Product assembly and labelling occupied the most time; patient counselling was only 9.5%.
  • Higher staffing levels correlated with more product assembly and less administrative/miscellaneous tasks.

Conclusions:

  • Significant time is spent on tasks not requiring a pharmacist's expertise.
  • Patient counselling time is limited, especially in high-prescription-volume pharmacies.
  • Optimizing workflow and potentially delegating tasks could free up pharmacists for direct patient care activities.