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Transitions: converting a hospital in-house security program to a contract service program.

P J Steiner1

  • 1Healthcare Security Services of Virginia, Manassas, USA.

Journal of Healthcare Protection Management : Publication of the International Association for Hospital Security
|November 11, 1999
PubMed
Summary
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Transitioning from in-house security to contract services requires careful planning. Open communication and staff sensitivity are key to a successful security program conversion.

Area of Science:

  • Healthcare Administration
  • Organizational Management
  • Security Services

Background:

  • Hospitals often face decisions regarding the management of security services.
  • Evaluating in-house versus contract security models is a common administrative challenge.

Purpose of the Study:

  • To share lessons learned from a hospital's transition from an in-house security program to a contract service model.
  • To identify critical factors for a successful security service conversion.

Main Methods:

  • Qualitative analysis of experiences during a security program transition.
  • Case study approach detailing the conversion process.

Main Results:

  • Successful conversion hinges on proactive and transparent communication strategies.

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  • Addressing the concerns and needs of existing security staff is paramount.

    • Conclusions:

    • Early, open communication and sensitivity towards incumbent staff are vital for positive outcomes in security service transitions.
    • Contracting security services can be effective when managed with a focus on human factors and clear communication.