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Using data mining to build a customer-focused organization
1EDS, Plano, TX, USA.
Managed Care Interface
|January 6, 2000
Abstract:
Data mining is a new buzz word in managed care. More than simply a method of unlocking a vault of useful information in MCO data banks and warehouses, the author believes that it can help steer an organization through the reengineering process, leading to the health system's transformation toward a customer-focused organization.