Computerized telephone reminder system facilitates wellness and prevention

In the near future, the most successful medical practices will have wellness and prevention as their primary objectives of care. Telephoned reminders have proved to be the most effective method of bringing patients in for immunizations, cancer screening, and other preventive measures. Using computer telephony integration (CTI) technology to automate wellness and recall messages makes possible a cost-effective, consistent program of personalized reminders. This technology allows a medical practice to generate revenue from patients overdue for an appointment, to promote wellness through regular checkups or education programs, and to improve patient satisfaction with services.