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Quality and outcomes management in the primary care practice
A D Bender1, R J Motley, R J Pierotti
1School of Business Administration, Widener University, Chester, PA, USA.
The Journal of Medical Practice Management : MPM
|January 6, 2000
Summary
Primary care practices need to prioritize outcomes management by focusing on clinical and office processes. Physician commitment to managing these elements is crucial for achieving high-quality patient care and successful health outcomes.
Area of Science:
- Health Services Research
- Quality Improvement in Healthcare
Background:
- Healthcare is shifting from a commodity to a quality-differentiated service.
- Primary care practices face increasing pressure to demonstrate quality outcomes.
Purpose of the Study:
- To review clinical and office-based processes influencing primary care practice outcomes.
- To highlight the importance of outcomes management in quality healthcare.
Main Methods:
- Literature review of processes impacting practice outcomes.
- Analysis of key elements such as patient and chart management.
- Examination of practice guidelines, clinical pathways, and case management.
Main Results:
- Identified key processes: patient management, chart management, practice guidelines, clinical pathways, case management, and patient information.
- Outlined the influence of these processes on overall practice outcomes.
Conclusions:
- Effective outcomes management requires physician commitment to process optimization.
- Focusing on these processes is essential for achieving best possible patient outcomes and quality differentiation.