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Strategic problem solving in the new millennium
1University of Washington Medical Center, Seattle, USA.
Abstract:
Diagnosing problems, such as those related to failing equipment, lack of supplies, or scheduling disputes, and finding immediate and effective solutions can pose a challenge to perioperative nurses. Solving these problems can be accomplished, however, without excessive paperwork and cumbersome protocols. The problem tracking system is a standardized problem-solving method that creates a continuous cycle of documentation, feedback, action, and assessment, thus establishing an interdependence between problem identification, solution, and evaluation. In this system, all participants have a vested interest in ensuring successful outcomes, valuable internal resources are optimized, and measurable results are demonstrated.