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Updated: Aug 4, 2026
08:27
Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
Published on: September 27, 2019
Family surveys: measuring more than just satisfaction
The American Journal of Hospice & Palliative Care
|February 8, 2000
Summary
Carefully planned satisfaction surveys yield quality feedback for agencies. Linking responses to patient demographics enables targeted improvements for better service delivery.
Area of Science:
- Health Services Research
- Patient Experience Measurement
Background:
- Effective patient feedback is crucial for healthcare agency improvement.
- Traditional satisfaction surveys may lack depth or actionable insights.
Purpose of the Study:
- To outline best practices for designing beneficial agency satisfaction surveys.
- To emphasize the value of linking survey data with demographic information for deeper analysis.
Main Methods:
- Developing concise, objectively worded survey questions.
- Implementing methods to associate individual survey responses with patient demographic data.
- Utilizing criteria such as length of stay and staff teams for analysis.
Main Results:
- Surveys, when well-designed, can facilitate quality feedback.
- Linking responses to demographics allows identification of characteristics of satisfied and dissatisfied patients.
- Analysis of specific criteria can reveal valuable information for service improvements.
Conclusions:
- Strategic survey design is key to maximizing agency benefit.
- Demographic linkage enhances the analytical power of satisfaction data.
- Targeted analysis can guide focused improvements in patient care and agency operations.
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02:20Longitudinal Research
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01:50Cross-Sectional Research
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01:07Data Collection by Survey
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01:11Observational Studies
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Prospective Study
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