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Related Experiment Videos

Reengineering outcomes management: an integrated approach to managing data, systems, and processes.

K Neuman1, K Malloch, V Ruetten

  • 1School of Social Work, Western Michigan University, Kalamazoo, USA.

Quality Management in Health Care
|February 8, 2000
PubMed
Summary

Integrating outcomes management into organizational reengineering projects is crucial for quality and sustainability. This study outlines eight steps for developing and monitoring an effective outcomes management program within reengineering initiatives.

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Area of Science:

  • Healthcare Management
  • Organizational Development
  • Information Systems

Background:

  • Outcomes management is frequently undervalued in organizational reengineering.
  • Integrating outcomes management enhances reengineering project quality and long-term viability.

Purpose of the Study:

  • To demonstrate the importance of integrated outcomes management in organizational reengineering.
  • To present a case study of reengineering data, systems, and processes for an Outcomes Management program.
  • To provide a practical framework for developing and monitoring such programs.

Main Methods:

  • A case study approach was employed.
  • Reengineering of data, systems, and processes was conducted.
  • An eight-step model for developing and monitoring an integrated outcomes management program was outlined.

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Main Results:

  • Successful integration of an Outcomes Management program as a core component of organizational reengineering.
  • Development of a structured, eight-step process for program implementation and oversight.
  • Inclusion of an example integrated report format for effective monitoring.

Conclusions:

  • Integrated outcomes management significantly improves organizational reengineering efforts.
  • The presented eight-step model offers a replicable strategy for sustainable outcomes management.
  • Effective reporting formats are essential for successful program monitoring and sustainability.