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Hospital transformation and organisational learning
W Ho1
1Kwong Wah Hospital, Hong Kong.
The Journal of the Royal Society for the Promotion of Health
|February 16, 2000
Summary
Kwong Wah Hospital transformed service quality and effectiveness by adopting learning organization strategies. This approach sustained change and positioned it as a preferred hospital in Hong Kong.
Area of Science:
- Healthcare Management
- Organizational Development
- Hospital Administration
Background:
- Kwong Wah Hospital, established 88 years ago by the Tung Wah Group of Hospitals, transitioned to the Hong Kong Hospital Authority in 1991.
- The hospital integrated its founder's traditional caring culture with new management strategies.
Purpose of the Study:
- To analyze the transformation strategies implemented at Kwong Wah Hospital.
- To identify the key factors contributing to the hospital's success in service quality, community partnership, organizational effectiveness, and staff development.
Main Methods:
- The study examined the hospital's strategic approach, focusing on Structure, Process, People, and Culture.
- Emphasis was placed on the role of a learning organization culture in driving and sustaining change.
Main Results:
- Significant improvements were achieved in service quality, community engagement, organizational efficiency, and employee development.
- The implementation of Structure, Process, People, and Culture strategies was central to these advancements.
- A strong learning organization culture was identified as a critical driver for sustained change momentum.
Conclusions:
- Kwong Wah Hospital successfully leveraged its heritage and new management opportunities through strategic transformations.
- The adoption of a learning organization culture was pivotal in achieving and sustaining organizational success and a vision of becoming a 'Most Preferred Hospital'.