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Related Experiment Videos

Injured workers' perceptions of case management services. A descriptive study.

J Brines1, M K Salazar, K Y Graham

  • 1Department of Sociology, School of Nursing, University of Washington, Seattle, USA.

AAOHN Journal : Official Journal of the American Association of Occupational Health Nurses
|March 7, 2000
PubMed
Summary
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Injured workers

Area of Science:

  • Occupational health
  • Rehabilitation medicine
  • Health services research

Background:

  • Workers' compensation systems aim to manage injured worker recovery.
  • Nurse case management (NCM) is a key component of these systems.
  • Understanding injured worker perceptions is crucial for effective NCM.

Purpose of the Study:

  • To explore injured workers' experiences and perceptions of nurse case management services.
  • To identify factors contributing to satisfaction and dissatisfaction with NCM.

Main Methods:

  • A mixed-methods approach was used, combining surveys and interviews.
  • Data were collected from injured workers who filed claims between January 1 and September 30, 1995.
  • Participants included 45 survey respondents, 27 personal interviews, and 16 telephone interviews.

Related Experiment Videos

Main Results:

  • Satisfied workers perceived NCMs as proactive, goal-oriented, and client-focused.
  • Dissatisfied workers felt ignored by the system and perceived NCMs as disinterested and disrespectful.
  • Key themes included the importance of NCMs seeing the 'big picture' and anticipating needs.

Conclusions:

  • Injured worker perceptions of NCM are strongly influenced by perceived NCM competence and responsiveness.
  • Effective NCM requires a holistic approach, addressing individual needs and systemic barriers.
  • Findings offer valuable insights into the injured worker's worldview and inform NCM program improvements.