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Developing standards and quality measurements for case management practice.

S Bulger1, C Feldmeier

  • 1Hennepin County Coordinated Home Services, Minneapolis, MN 55415, USA.

Journal of Case Management
|March 7, 2000
PubMed
Summary
This summary is machine-generated.

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Developing universal standards for case management is crucial. This study outlines a county agency

Area of Science:

  • Health Services Research
  • Social Work Practice
  • Healthcare Administration

Background:

  • Case management lacks a universal definition and practice standards across diverse healthcare and social service settings.
  • Agencies require nationally accepted standards and quality measures for community-based long-term care case management to justify services to payers.
  • Existing variations in case management models hinder consistent service delivery and quality assessment.

Purpose of the Study:

  • To describe the methodology used by a county agency to develop process standards and quality measures for case management practice.
  • To establish minimum practice standards for case management services.
  • To enhance the awareness and quality of case management practice, particularly for vulnerable populations.

Main Methods:

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  • A county agency serving low-income elders and individuals with disabilities initiated a project to create practice standards.
  • Experienced case management staff were involved in the development process.
  • Measurement tools were created to assess 12 key case management activities.

Main Results:

  • The project successfully developed process standards and quality measures for case management.
  • Measurement tools were created to evaluate 12 distinct case management activities.
  • The initiative aimed to validate the significance of case management services.

Conclusions:

  • Establishing clear process standards and quality measures is essential for community-based long-term care case management.
  • Standardized practice enhances the justification of case management services to payers.
  • This approach can elevate the overall quality and consistency of case management practice.