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Updated: Aug 3, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Building client centered systems of care: choosing a process direction for the next century
1Kenan-Flager Business School, University of North Carolina, Chapel Hill, USA.
Abstract:
Forecasting the future of health care is difficult. However, we argue that this future will include the movement of health care through process improvement (enhancement) toward the objective of mass customization. This article discusses how mass customization might apply to specific portions of client-centered health care.
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