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Related Experiment Videos

Design evaluation: illuminating social work practice for better outcomes.

F Gardner1

  • 1School of Social Work and Human Services, La Trobe University, Bendigo, Victoria, Australia. F.Gardner@bendigo.latrobe.edu.au

Social Work
|March 11, 2000
PubMed
Summary

Social work evaluation methods need improvement. Design evaluation, used at St. Luke's, refined practice models and improved client services through staff collaboration and client feedback.

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Area of Science:

  • Social Work
  • Program Evaluation
  • Organizational Development

Background:

  • Evaluating diverse social work practices, especially in new fields, presents challenges.
  • Existing methods often struggle to rigorously assess both process and outcomes.
  • A need exists for adaptable and effective evaluation frameworks in social services.

Purpose of the Study:

  • To explore the utility of design evaluation in a social work setting.
  • To demonstrate how design evaluation can refine practice models and service delivery.
  • To highlight the complementary role of design evaluation to outcomes-based assessments.

Main Methods:

  • Design evaluation was implemented at St. Luke's, a voluntary agency.
  • Evaluators collaborated with staff to map work practices into stages and principles.

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  • The documented model underwent refinement based on staff input and client feedback.

    • Main Results:

    • The design evaluation process clarified and refined a new social work practice model.
    • Documentation and collaborative refinement led to improved service delivery for clients.
    • Client testing provided valuable feedback on the program model's effectiveness.

    Conclusions:

    • Design evaluation offers a rigorous method for assessing social work processes and outcomes.
    • This approach facilitates the development and enhancement of innovative practice models.
    • It serves as a valuable precursor or complement to traditional outcomes evaluation.