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Yet another workplace crisis.

P Muller-Smith¹

¹Department of Education, Saint Francis Hospital, Tulsa, OK, USA.

Journal of Perianesthesia Nursing : Official Journal of the American Society of Perianesthesia Nurses

|April 4, 2000

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Managers often face challenges with technically skilled employees who have poor attitudes. Developing emotional intelligence (EQ) transforms these employees into high-performing assets, boosting overall workplace productivity and success.

Area of Science:

Organizational Psychology
Human Resources Management

Background:

Many managers struggle with technically proficient employees exhibiting interpersonal issues or negative attitudes.
These 'problem' employees can consume significant managerial time and resources, especially during organizational changes like mergers or downsizing.

Purpose of the Study:

To explore the role of emotional intelligence (EQ) as a critical dimension of job competency.
To provide insights into developing technically skilled employees with attitude problems into high performers.

Main Methods:

This study is primarily conceptual, drawing on existing management and psychology principles.
It emphasizes the understanding and application of emotional intelligence in the workplace.

Main Results:

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Emotional intelligence is identified as a key factor differentiating average employees from star performers.
Developing EQ can mitigate issues related to poor attitude and interpersonal problems in technically competent staff.

Conclusions:

Emotional intelligence is a crucial, often overlooked, component of overall job performance.
Investing in the development of employees' emotional intelligence can lead to significant improvements in their effectiveness and value to the organization.