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Managing difficult employees.

J Egan1

  • 1Asnuntuck Community College, Enfield, Connecticut, USA.

Clinical Laboratory Management Review : Official Publication of the Clinical Laboratory Management Association
|April 5, 2000
PubMed
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Managers can improve employee interactions using the DISC Trait Theory Model. Understanding director, interactor, control, and service styles helps reduce workplace difficulties.

Area of Science:

  • Organizational Psychology
  • Behavioral Science

Background:

  • Effective management requires understanding employee behavior.
  • Difficult employee interactions pose challenges for managers.

Purpose of the Study:

  • To introduce the DISC Trait Theory Model for enhancing manager-employee interactions.
  • To provide strategies for managing different employee behavioral styles.

Main Methods:

  • Description of the DISC Trait Theory Model.
  • Explanation of four core behavioral styles: Director, Interactor, Control, and Service.

Main Results:

  • Managers can improve interactions by understanding DISC styles.
  • Specific strategies are offered for addressing various employee behaviors.

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Conclusions:

  • The DISC model offers a framework for managers to improve workplace dynamics.
  • Applying DISC strategies can lead to reduced conflict and better employee relations.