[Quality indicators and dashboards: the experience of a collection department]

Production of labile blood products and pharmaceutical products derived from blood must meet quality and safety requirements set and controlled by regulatory provisions (Guidelines for Transfusion Practices, Characteristics of Labile Blood Products). With its activities exerted at the start of the transfusional chain, collection departments have to meet internal requirements (self-sufficiency, procurement regulation, compliance of blood products as raw materials) as well as external ones (donor and recipient safety). To fit in a dynamics of on-going quality improvement, the quality approach of a department must implement a system to monitor and control its activities. The subject of this work is to report an experience of the implementation of quality indicators and specific dash boards for whole blood collection and related activities in a blood transfusion center.